Senior Producer
Job Description
As a Senior Mobile Games Producer focused on Live Operations, you will manage the ongoing
performance and evolution of a portfolio of existing mobile games. Your role will involve leading
cross-functional teams to optimize player engagement, retention, and monetization through
regular content updates, events, and promotions. You will also be responsible for monitoring key
performance indicators (KPIs), ensuring game stability, and driving the strategic direction of live
operations to maximize the games’ long-term success. Additionally, you will play a crucial role in
project and sprint planning to ensure the smooth execution of live operations initiatives.
About Company
We are dedicated to transforming the gaming landscape through our S-tier team of industry
veterans, talented game developers, and innovative designers. Headquartered in the USA, our
multinational team brings a wealth of experience and a deep understanding of the gaming
industry to every project. We begin by conducting thorough game analyses, pinpointing
strengths and areas for improvement across design, gameplay mechanics, user interfaces, and
monetization strategies. From there, we craft tailored growth strategies that include feature
development, monetization optimization, and engaging content updates. Powered by our
cutting-edge LiveOps platform, we enhance in-game experiences, drive player engagement,
and maximize revenue for studios. Our commitment to excellence ensures that we regularly
deliver fully tested updates that bring your game closer to its ultimate vision. Join us in shaping
the future of gaming!
Key Responsibilities
Project Planning & Sprint Planning
● Lead project planning efforts for live operations, including defining objectives, scope,
timelines, and resource requirements.
● Organize and facilitate sprint planning sessions, daily stand-ups, and retrospective
meetings to ensure smooth workflow and effective collaboration.
● Work closely with the development team to prioritize tasks and manage the backlog,
ensuring alignment with live operations goals and product vision.
● Adapt project plans and sprint priorities based on real-time game performance, player
feedback, and business needs.
Live Operations Management
● Plan, coordinate, and execute live events, content updates, and promotions to drive
player engagement and maximize revenue.
● Develop and maintain a comprehensive live operations calendar, ensuring a steady flow
of new content and features.
● Monitor in-game activity and player feedback to proactively address issues and identify
opportunities for enhancement.
KPI Monitoring & Analysis
● Track and analyze key performance indicators (KPIs), such as DAU, MAU, ARPDAU,
and retention rates, to assess the health and performance of each game in the portfolio.
● Utilize data analytics tools to generate insights and reports that guide decision-making
and strategy adjustments.
● Implement A/B testing and other data-driven experiments to optimize gameplay,
features, and monetization strategies.
Stability & Performance Assurance
● Ensure the stability and performance of live updates by coordinating closely with QA and
technical teams.
● Establish processes for rapid response and resolution of live operational issues to
minimize downtime and player disruption.
Cross-Functional Collaboration
● Collaborate with design, development, marketing, and community teams to ensure
alignment on live operations goals and seamless execution.
● Coordinate with customer support teams to manage and respond to player issues and
feedback efficiently.
● Partner with the user acquisition and retention teams to support initiatives that drive
player growth and engagement.
App management on Google Play and App Store
● Oversee and manage app deployments on various app stores.
● Create and configure in-app product identifiers (IDs) for seamless integration.
● Maintain and manage app-related data and information across app store platforms.
Risk & Crisis Management
● Identify potential risks in live operations planning and develop contingency plans to
mitigate them.
● Lead the response to live issues, such as outages or game-breaking bugs, to restore
stability and player confidence quickly.
Qualifications
● Minimum 5-7 years of experience in game production or live operations, with at least 3
years in a senior or lead role.
● Proven experience managing live operations and development for mobile games,
especially within free-to-play models.
Skills
● Strong analytical skills with experience in data-driven decision-making and KPI analysis.
● Excellent project management abilities, including the capability to prioritize and manage
multiple projects in a fast-paced environment.
● Exceptional communication and leadership skills, with the ability to motivate and
collaborate effectively across diverse teams.
Knowledge
● Deep understanding of live service best practices, player lifecycle management, and
monetization strategies.
● Proficiency with analytics tools (e.g., Google Analytics, Mixpanel, Tableau) and project
management software (e.g., JIRA, Confluence).
● Technical knowledge of mobile game development processes, server architecture, and
live operations tools.
Education
● Bachelor’s degree in Game Design, Business, Analytics, or a related field (or equivalent
experience).
Additional Requirements
● Passion for mobile games and a commitment to delivering a high-quality player
experience.
● Strong attention to detail and the ability to anticipate and resolve problems before they
impact players.
● Experience with user acquisition, retention, and community management is a plus.